Return Policy

Return Eligibility

You can return most items within 30 days of delivery, as shown by the carrier’s tracking record. Items must be unused, in their original packaging, and returned with the diamond certificate and any documentation supplied with the order.

Choosing a metal or a ring size does not make a piece non-returnable — those orders fall under the standard 30-day window.

Before approving any return, VANTYRE may need to review the order details, product condition, delivery record, photos, videos, and reason for the request.

Non-Returnable Items

Engraved pieces cannot be returned once they have shipped. Engraving is applied to your specification and the piece cannot be resold, so for engraved orders the cut-off is dispatch rather than delivery.

Fully bespoke commissions arranged through our contact form are likewise not returnable once production has started.

Cancelling an Order

Orders can be cancelled free of charge at any time before they enter production, which happens within 24 hours of payment confirmation. After production has started, cancellation is subject to a fee of 30% of the order value. To cancel, message us on WhatsApp with your order number — our team will send you a cancellation link. The 24-hour window is counted in calendar hours, weekends included.

European Union: Right of Withdrawal

If you are ordering from the European Union, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our own 30-day return window is longer, so in practice you are covered for longer than the statutory minimum — whichever is more favourable to you applies.

Under EU law this right does not extend to goods made to the consumer's specification or clearly personalised. For VANTYRE that means engraved pieces and bespoke commissions, consistent with the section above.

Loose Diamonds and Certified Stones

Loose diamonds and certified stones should be inspected carefully upon delivery. Certificate number, shape, carat, color, clarity, cut, measurements, and other key details should match the confirmed order information.

Any concern about diamond specifications should be reported promptly with clear photos, videos, certificate details, and order reference information.

Inspection After Delivery

Customers should inspect the package and product condition as soon as possible after delivery. If the package appears damaged, opened, or abnormal, please take photos or videos before opening.

For jewelry and diamond items, please keep the original packaging, certificate, tags, courier label, and any related documents until the order has been fully checked.

Return Request Process

To request a return or exchange review, please contact VANTYRE with your order information, product details, reason for the request, and supporting photos or videos where applicable.

Please do not send any item back before receiving return instructions from VANTYRE. Unauthorized returns may not be accepted or processed.

Return Shipping

Return shipping is the customer’s responsibility, including any duties or taxes incurred on the return leg. Please use a tracked, insured service — we cannot process a refund for a parcel that does not reach us.

If the item arrived damaged, faulty, or was not what you ordered, VANTYRE covers return shipping in full.

Customers may be responsible for return shipping costs, insurance, customs duties, taxes, or other related charges unless otherwise agreed in writing.

Damaged or Incorrect Items

If you believe that an item arrived damaged, incorrect, or different from the confirmed order details, please contact VANTYRE as soon as possible with photos, videos, packaging details, and order information.

VANTYRE will review the situation and may provide further instructions based on the order details and available evidence.

Refund Method

Approved refunds go back to the original payment method. Allow 3 business days for inspection once the item reaches us, and a further 5–10 business days for the funds to appear, depending on your bank or payment provider.

Refunds may only be processed after the returned item has been received, inspected, and approved where applicable.

Exchanges and Adjustments

In some cases, VANTYRE may offer exchange, repair, adjustment, resizing, or other support instead of a return, depending on the product type and issue.

Any exchange or adjustment option should be confirmed with VANTYRE before the customer sends back the product or makes additional arrangements.

Lifetime After-Sales Service

VANTYRE provides lifetime after-sales support for eligible jewelry pieces, including professional inspection, cleaning, polishing, refinishing, engraving support, customization review, and complimentary ring resizing when applicable.

Complimentary ring resizing means the resizing service fee may be waived when the design allows. Shipping, insurance, customs duties, import taxes, and other transportation-related costs are the customer’s responsibility unless otherwise agreed in writing.

Warranty & Care Review

Each VANTYRE jewelry piece is inspected before delivery. We support review for manufacturing-related issues in materials or craftsmanship.

Normal wear, scratches, accidental damage, improper care, chemical exposure, impact damage, stone loss caused by external force, or third-party repairs are not covered as manufacturing defects.