Information We Collect

VANTYRE may collect basic inquiry information such as your name, email address, phone number, country or region, company details, business type, product requirements, diamond specifications, jewelry preferences, and message content submitted through the website.

For custom jewelry requests, you may also choose to provide reference images, design ideas, ring size, metal preference, diamond requirements, engraving details, or other order-specific information.

How We Use Your Information

We use submitted information to respond to inquiries, prepare quotations, review wholesale account requests, confirm product availability, communicate about custom jewelry requirements, and support customer service.

Your information may also help us improve website content, product presentation, inquiry handling, and communication efficiency.

Contact Forms and Inquiry Requests

When you submit a contact form, diamond inquiry, wholesale request, or custom jewelry request, the information you provide is used to understand your needs and reply with relevant product, quotation, or service information.

Please avoid submitting unnecessary sensitive personal information through website forms.

Email and WhatsApp Communication

If you contact VANTYRE by email, WhatsApp, or other communication channels, we may use the information you provide to continue the conversation, confirm product details, provide quotations, and support order-related communication.

Communication history may be retained when needed for customer service, quotation reference, order clarification, or business record purposes.

Custom Jewelry Reference Images

If you submit reference images for custom jewelry, those images are used only to review your design request, understand style preferences, estimate production feasibility, and prepare communication or quotation details.

You should only upload images that you have the right to share for quotation or design reference purposes.

Cookies, Analytics, and Website Performance Tools

This website may use cookies, Google Analytics, Google Site Kit, and similar technologies to understand website traffic, visitor behavior, page usage, product interest, technical performance, and general site activity.

These tools help us improve the website experience, product navigation, inquiry flow, checkout process, and general site performance. Analytics information may include pages visited, approximate location, device type, browser type, traffic source, and interactions such as product views or add-to-cart events.

You can control or limit cookies through your browser settings. Some website features may not work as expected if cookies are disabled.

Live Chat and Online Communication

This website may use third-party live chat tools, such as Tawk.to, to provide online customer support and respond to visitor questions in real time.

If you use the live chat feature, we may receive the message content, contact details you choose to provide, approximate technical information, and conversation history needed to respond to your inquiry and provide customer service.

Please avoid submitting unnecessary sensitive personal information through live chat.

Accounts, Orders, Checkout, and Payment-Related Information

If you create an account, place an order, or use the checkout process, we may collect information needed to manage your account, process your order, confirm product options, arrange delivery, provide customer service, and maintain business records.

Payment information may be processed by third-party payment service providers. VANTYRE does not intentionally store full payment card details on this website.

Data Sharing

VANTYRE does not sell customer inquiry information. We may share necessary information with trusted service providers only when needed for website operation, email delivery, shipping communication, payment processing, quotation handling, or customer service support.

For order-related matters, certain information may be shared with logistics providers, payment providers, or other service partners as required to complete the requested service.

Data Retention

Inquiry and communication information may be retained for as long as reasonably necessary to respond to requests, support quotations, manage customer communication, review wholesale relationships, or maintain business records.

If information is no longer needed, VANTYRE may remove or archive it according to internal business needs and applicable requirements.

Security

We take reasonable steps to protect submitted information from unauthorized access, misuse, or disclosure. However, no website, email system, or online communication method can be guaranteed to be completely secure.

Please contact us directly if you have concerns about sharing order-specific or business-sensitive information online.

Your Choices

You may contact VANTYRE if you need to update inquiry information, correct contact details, ask questions about submitted information, or request that certain communication details be reviewed.

Some information may need to be retained when it is connected to active quotations, orders, shipping, accounting, or business records.

Updates to This Privacy Policy

VANTYRE may update this Privacy Policy as the website, inquiry process, wholesale program, analytics tools, or communication methods change.

The latest version published on this page will apply to website visitors and inquiry communication.