This Shipping Policy explains how VANTYRE handles shipping arrangements for lab grown diamonds, fine jewelry, custom jewelry, and wholesale-related orders. Shipping details may vary depending on product type, destination, order value, insurance needs, and courier availability.
Order Processing Time
Most jewelry items are made to order. Production time is usually 7–10 business days before shipping. Loose diamonds, confirmed diamond orders, or special sourcing orders may be processed faster when available, while custom jewelry, ring size adjustments, engraving, wholesale orders, or special requirements may require additional confirmation before shipment.
VANTYRE will confirm important order details before arranging shipment, including product specifications, recipient information, destination, and any special handling requirements.
Shipping Methods
Shipping methods may include international courier services, insured delivery options, or other logistics arrangements depending on the destination country and order value.
The final shipping method will be confirmed during quotation, checkout, or order communication. Some destinations may have limited courier options or additional requirements for jewelry and diamond shipments.
International Shipping
VANTYRE may support international shipping for eligible orders. Delivery availability, shipping cost, insurance, customs procedures, and delivery time may vary by destination country or region.
Customers should confirm destination details before placing an order or confirming payment, especially for high-value jewelry, loose diamonds, custom items, or wholesale orders.
Tracking Information
When tracking is available, tracking details may be provided after the shipment has been arranged and accepted by the courier.
Tracking updates may take time to appear after pickup, and delivery status may be affected by courier processing, customs clearance, local delivery conditions, or public holidays.
Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, clearance fees, or other charges required by the destination country.
Unless otherwise agreed in writing, the customer is responsible for understanding and handling any applicable customs duties, import taxes, or local fees related to the shipment.
Shipping Insurance
For high-value items, VANTYRE may recommend or arrange insured shipping where available. Insurance availability, cost, coverage limits, and claim requirements may depend on the courier and destination.
Customers should confirm insurance requirements before shipment, especially for loose diamonds, engagement rings, custom jewelry, and wholesale orders.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including recipient name, phone number, address, postal code, city, region, and country.
Incorrect or incomplete shipping information may cause delivery delays, failed delivery attempts, additional courier charges, or returned packages.
Delivery Delays
Delivery times are estimates and may be affected by courier delays, customs inspection, local holidays, weather conditions, international logistics disruptions, or other factors outside VANTYRE’s direct control.
VANTYRE will assist with reasonable communication where possible, but final delivery timing may depend on the courier and destination country process.
Package Inspection
Customers should inspect the package condition upon delivery. If the package appears damaged, opened, or abnormal, please take photos or videos before opening and contact VANTYRE as soon as possible.
For valuable items, customers should keep packaging materials, courier labels, and delivery records until the order has been fully inspected.
Shipping Support
If you have questions about shipping availability, insurance, delivery options, or destination requirements, please contact VANTYRE before placing an order or confirming payment.