FAQ
What are lab grown diamonds?
Lab grown diamonds are real diamonds created in a controlled laboratory environment. They have the same carbon crystal structure as mined diamonds and can be graded for cut, color, clarity, and carat weight.
Are lab grown diamonds real diamonds?
Yes. Lab grown diamonds are real diamonds. They have the same optical and chemical properties as mined diamonds. The main difference is their origin: lab grown diamonds are created through advanced technology instead of being mined from the earth.
Do your diamonds come with certificates?
Many diamonds may come with certificate information such as IGI or other grading details, depending on the specific stone. Certificate number, shape, carat, color, clarity, cut, measurements, and other details should be confirmed before order completion.
Do you offer wholesale pricing?
Yes. Wholesale pricing may be available for qualified buyers based on product requirements, order volume, sourcing needs, and account review. Jewelers, retailers, designers, distributors, and online sellers may contact VANTYRE for wholesale support.
Can I request specific diamond specifications?
Yes. You can request specific diamond shapes, carat weights, colors, clarities, cut grades, certifications, measurements, and budget ranges. Availability will be confirmed after review.
Do you offer custom jewelry?
Yes. Custom jewelry requests can be reviewed based on design details, reference images, diamond selection, metal preference, ring size, engraving requirements, and production feasibility.
Can I upload a reference image for custom jewelry?
Yes. You may submit a reference image or design idea through the custom jewelry inquiry process. Our team can review the style, diamond requirements, metal choice, and production details before providing further communication or quotation.
How long does sourcing or production take?
The timeline depends on the product type, diamond availability, customization requirements, order quantity, and shipping destination. Most jewelry items are made to order, and production time is usually 7–10 business days before shipping. Loose diamonds, confirmed diamond orders, or special sourcing orders may be processed faster when available, while custom jewelry, ring size adjustments, engraving, wholesale orders, or special requirements may require additional confirmation time.
Do you ship internationally?
International shipping may be available depending on the order, destination, courier options, insurance requirements, and customs conditions. Final shipping details will be confirmed before payment or order processing.
Can I request ring size or special requirements?
Yes. You can include ring size, engraving, metal color, diamond size, wrist size, delivery notes, or other special requirements during order communication. Custom or special requirements should be confirmed before production or shipment.
How do I get a quotation?
You can submit an inquiry through the Contact Us page, diamond inquiry form, or custom jewelry request form. Please include product details, diamond specifications, quantity, budget range, destination, and any special requirements to help us prepare a more accurate quotation.
Do you offer lifetime after-sales service?
Yes. VANTYRE provides lifetime after-sales support for eligible jewelry pieces, including professional inspection, cleaning, polishing, refinishing, engraving support, customization review, and complimentary ring resizing when applicable.
Is ring resizing free?
Complimentary ring resizing may be available when the design allows. The resizing service fee may be waived, but shipping, insurance, customs duties, import taxes, and other transportation-related costs are the customer’s responsibility unless otherwise agreed in writing.
Do you offer unconditional returns?
No. Because most VANTYRE jewelry pieces are made to order, returns and exchanges are reviewed case by case. Custom, engraved, resized, specially modified, or already-in-production items may not be eligible for standard returns or exchanges.
What is covered under warranty review?
We support review for manufacturing-related issues in materials or craftsmanship. Normal wear, scratches, accidental damage, improper care, chemical exposure, impact damage, stone loss caused by external force, or third-party repairs are not covered as manufacturing defects.
How can I contact VANTYRE before placing an order?
You can contact VANTYRE through the Contact Us page, email, or WhatsApp button on the website. For high-value orders, wholesale inquiries, custom jewelry, or special sourcing requests, we recommend confirming details before placing an order or making payment.