Warranty & After-Sales Support

Lifetime after-sales support

VANTYRE provides lifetime after-sales support for eligible jewelry pieces, including professional inspection, cleaning, polishing, refinishing, engraving support, customization review, and complimentary ring resizing when applicable.

What's covered under warranty review

We support review for manufacturing-related issues in materials or craftsmanship. Normal wear, scratches, accidental damage, improper care, chemical exposure, impact damage, stone loss caused by external force, or third-party repairs are not covered as manufacturing defects.

Ring resizing

Complimentary ring resizing may be available when the design allows. The resizing service fee may be waived, but shipping, insurance, customs duties, import taxes, and other transportation-related costs are the customer's responsibility unless otherwise agreed in writing.

Returns

Because most VANTYRE jewelry pieces are made to order, returns and exchanges are reviewed case by case. Custom, engraved, resized, specially modified, or already-in-production items may not be eligible for standard returns or exchanges. See our Return Policy for the full terms.

Have a specific piece you need reviewed? Contact us and we'll walk you through it.