Shipping Policy

Order Processing Time

Almost everything we sell is made after you order it. Your order enters production within 24 hours of payment confirmation (counted in calendar hours — weekends included), and production then takes 7–10 business days before the piece ships.

You can cancel free of charge at any point before your order enters production. Once production has started the metal has been committed and the piece is being made to your configuration, so cancellation is subject to a fee of 30% of the order value. To cancel, message us on WhatsApp with your order number and our team will send you a cancellation link.

Shipping Cost

Shipping is free on orders of $500 USD or more. Orders below $500 are charged a flat $45 USD for insured international shipping. The rate that applies to your order is shown at checkout before you pay.

Shipping Methods

Orders are shipped by international express courier — usually DHL, and FedEx where it serves the destination better. If you would prefer a specific carrier, tell us before your order ships and we will arrange it where possible.

Every shipment is fully insured for its declared value and requires a signature on delivery.

The final shipping method will be confirmed during checkout or order communication. Some destinations may have limited courier options or additional requirements for jewelry and diamond shipments.

Delivery Time

Once your order ships, delivery takes 5–15 business days depending on the destination and customs clearance. Together with production, most orders arrive roughly 2–5 weeks after payment.

Where We Ship

We currently ship to North America, the UK and most of Western and Northern Europe, Australia and New Zealand, and major Asian and Middle Eastern markets. The full list of destinations we can serve is shown in the country selector at checkout. If your country is not listed, contact us before ordering — we can often arrange it.

Customers should confirm destination details before placing an order or confirming payment, especially for high-value jewelry, loose diamonds, or custom items.

Tracking Information

When tracking is available, tracking details may be provided after the shipment has been arranged and accepted by the courier.

Tracking updates may take time to appear after pickup, and delivery status may be affected by courier processing, customs clearance, local delivery conditions, or public holidays.

Customs Duties and Taxes

VANTYRE ships from Shenzhen, China. Import duties, taxes and customs clearance fees are not included in your order total. They are set by the destination country, billed to you directly by the carrier at delivery, and are the customer’s responsibility. The amount depends on your destination and the declared value — check your local customs authority if you want the exact rate before ordering. This is also shown to you at checkout before payment.

Unless otherwise agreed in writing, the customer is responsible for understanding and handling any applicable customs duties, import taxes, or local fees related to the shipment.

Shipping Insurance

For high-value items, VANTYRE may recommend or arrange insured shipping where available. Insurance availability, cost, coverage limits, and claim requirements may depend on the courier and destination.

Customers should confirm insurance requirements before shipment, especially for loose diamonds, engagement rings, and custom jewelry.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including recipient name, phone number, address, postal code, city, region, and country.

Incorrect or incomplete shipping information may cause delivery delays, failed delivery attempts, additional courier charges, or returned packages.

Delivery Delays

Delivery times are estimates and may be affected by courier delays, customs inspection, local holidays, weather conditions, international logistics disruptions, or other factors outside VANTYRE’s direct control.

VANTYRE will assist with reasonable communication where possible, but final delivery timing may depend on the courier and destination country process.

Package Inspection

Customers should inspect the package condition upon delivery. If the package appears damaged, opened, or abnormal, please take photos or videos before opening and contact VANTYRE as soon as possible.

For valuable items, customers should keep packaging materials, courier labels, and delivery records until the order has been fully inspected.