These Terms & Conditions apply to the use of the VANTYRE website and to inquiries, quotations, orders, wholesale account requests, custom jewelry requests, and communication related to lab grown diamonds and fine jewelry.
Website Use
By using this website, you agree to use it for lawful purposes and in a way that does not interfere with the normal operation, security, or availability of the website.
Product information, images, prices, availability, and inquiry details may be updated from time to time.
Product Information
VANTYRE provides information about lab grown diamonds, fine jewelry, custom jewelry, and wholesale sourcing options. We aim to present product details clearly, including diamond shape, carat, color, clarity, cut, certificate information, metal options, jewelry size, and related specifications where available.
Because diamonds and jewelry may vary by availability, production status, customization requirements, and sourcing conditions, final details should be confirmed before payment, order processing, or production.
Diamond Availability
Diamond inventory may change due to sourcing, quotation requests, supplier updates, or customer reservations. A diamond shown on the website may not always be available at the time of inquiry.
VANTYRE will confirm availability, certificate details, and order conditions before proceeding.
Quotation and Pricing
Prices, wholesale references, and quotations may depend on diamond specifications, jewelry design, order quantity, customization details, metal choice, size requirements, shipping destination, and current availability.
Account-based wholesale pricing may be provided to qualified business buyers after review. Any quotation provided through email, WhatsApp, website inquiry, or other communication channels should be reviewed carefully before confirmation.
Orders and Payments
Orders may require confirmation of product details, customer information, shipping information, payment method, and availability.
An order is not considered fully confirmed until the required payment, order details, and acceptance conditions have been completed. For high-value, custom, or wholesale orders, additional communication may be required before production, shipment, or final confirmation.
Custom Jewelry Requests
Customers may submit custom jewelry requests, reference images, design ideas, ring sizes, metal preferences, diamond specifications, engraving requirements, or other special details.
Custom jewelry, personalized items, special sizes, modified designs, engraved pieces, and made-to-order products may be subject to different production timelines, payment terms, cancellation rules, return conditions, and inspection requirements.
Wholesale Inquiries
Wholesale access, account-based discounts, and business quotations may be available for jewelers, retailers, designers, distributors, online sellers, and sourcing partners.
VANTYRE may review business type, target products, order quantity, sourcing needs, and communication history before providing wholesale support.
Shipping and Delivery
Shipping options, delivery time, insurance, tracking, customs duties, import taxes, and destination availability may vary depending on the product, order value, destination country, and courier service.
Final shipping details should be confirmed during quotation or order processing.
Returns and Exchanges
Return and exchange eligibility may depend on product type, customization, order status, inspection results, shipping condition, and the reason for the request.
Custom jewelry, special sourcing orders, modified products, and wholesale orders may have limited return eligibility unless otherwise agreed in writing.
Intellectual Property
Website content, images, layout, brand elements, product descriptions, and related materials are provided for VANTYRE website use and customer communication.
Unauthorized copying, resale, reproduction, or misleading use of website content is not permitted without written approval.
Limitation of Liability
VANTYRE aims to provide accurate product and service information, but website content may be updated or corrected from time to time.
To the extent permitted by applicable rules, VANTYRE is not responsible for losses caused by misuse of website information, inaccurate customer-provided details, third-party courier delays, customs actions, or events outside reasonable control.
Changes to These Terms
VANTYRE may update these Terms & Conditions as the website, product offering, wholesale program, payment process, shipping arrangements, or customer service process changes.
The latest version published on this page will apply to website use and related inquiries.
Made-to-Order Jewelry & Setting-Only Orders
Most VANTYRE jewelry pieces are made to order based on the selected product configuration, including metal, ring size, center diamond fit, engraving, customization details, or other order requirements.
For setting-only products, the center diamond is not included. A compatible center diamond and setting should be reviewed and checked out together to complete a valid order.
Lifetime After-Sales Service
VANTYRE provides lifetime after-sales support for eligible jewelry pieces, including professional inspection, cleaning, polishing, refinishing, engraving support, customization review, and complimentary ring resizing when applicable.
Complimentary ring resizing means the resizing service fee may be waived when the design allows. Shipping, insurance, customs duties, import taxes, and other transportation-related costs are the customer’s responsibility unless otherwise agreed in writing.
Returns, Exchanges & Warranty Review
Returns and exchanges are reviewed case by case. Custom, engraved, resized, specially modified, or already-in-production items may not be eligible for standard returns or exchanges.
Warranty review applies to manufacturing-related issues in materials or craftsmanship. Normal wear, scratches, accidental damage, improper care, chemical exposure, impact damage, stone loss caused by external force, or third-party repairs are not covered as manufacturing defects.
Contact Information
If you have questions about these Terms & Conditions, product details, wholesale inquiries, custom jewelry requests, or order-specific requirements, please contact VANTYRE before placing an order or confirming payment.